User can immediately contact with our 24-hour
customer services centre by simply pressing the red
button on the Emergency Alarm System. Our considerate
customer service staff will provide the following
assistance according to different needs:
Emergency Aiding Services: More professional services will be promoted soon to
satisfy different kinds of needs!
case of emergent situation, user can contact our
24-hour customer services centre and seek help from
our customer services officers by simply pressing the
red button on the safety alarm or the remote.
For any needs, user can connect to our customer
services centre and we will play the role of your
personal assistant: Our smart reminder can make
appointment of outpatient services and remind you to
take medicine and consult doctor on time as long as
your schedule has been set in our system.
Inquiry Services:We will reminder
user to pay special attention to different weather
By connecting to our
customer services centre, you can inquire about the
activities information near your residence to enrich
In our 24-hour customer services
centre, our customer services officers are always
on-call whenever any counseling services are needed.
Apart from providing
safety services, we are willing to play the role of
your "personal assistant". To satisfy your needs in
daily lives, Our "Daily-Living Referral Services"
serves as a platform which provides a wide range of
services including residential, nursing, health care
and picking-up services.
① Application for Safety Alarm
As long as electricity supplied and fixed-line
phone has been installed at home, customers can set up
the Emergency Alarm System. The Emergency Alarm System
is a hands free two-way communication system which is
easy to be operated. Apart from the main unit, there
is also a remote for the convenience of customers for
using anywhere at home. There are red and green
buttons on the main unit and remote respectively. To
contact our customer service centre, user can just
simply press the red button, and our customer service
staff will immediately response to any inquiry.
Equipping with the latest and most advanced
systems, our computers can immediately confirm the
user’ identity and other relevant information when
customers are connected with our service centre, so as
to give the most efficient and accurate response. Our
customer services officers speak fluent Cantonese,
Putonghua, English and domestic dialect in order to
communicate with customers.
② Application Process:
We provide a wide range of inquiry services, no
matter elderly, chronically ill patients, families
which need to take care of young children, those who
are unfamiliar with Cantonese are all welcome to use
our Emergency Alarm Services.
③ Monthly Fee:
The monthly services fee costs HK$115 and
customers can choose annual payment or monthly
payment. For those who agree to use our services for
12 months, the first installment fee of HK$475 will be
④ Apply special grant for our
* We are willing to help eligible user to apply
for CSSA special grant scheme offered by Social
Welfare Department and the Housing Department. For
successful applicants, deposits and services fee will
be exempted. Application requirements are as follows: